- The Opportunity
- About You
- About Us
- Our Technology
- Responsibilities
- Qualifications & Skills
- Work Environment
- Our Values & Mission
- Benefits
- Why Join Scoop
We are looking for a tech-savvy, detail-oriented Technical Support Manager (TSM) to join our growing solar and renewable energy customer success team. The Technical Support Manager will be responsible for ensuring our customers receive timely and effective responses to support requests submitted via our Help Desk Portal. Additionally the TSM will be responsible for creating a variety of product support articles and videos to provide training on new and existing features to Scoop customers across the sustainable landscape including Solar, Wind, EV, Battery Storage etc.) Scoop Robotix is a rapidly expanding organization at the intersection of highly coveted technology and renewable industries and as such this position offers multiple avenues leading to expansion of skills and future leadership opportunities.
- Logical thinker with strong deductive skills
- Quick at formulating tests for troubleshooting technical issues
- Proven track record of providing timely and accurate support
- Organized and methodical, able to create self-serve support content
- Detail-oriented, known for not missing any details
- Collaborative and enjoys working with colleagues from various departments
- Welcomes feedback and coaching, prioritizes team and business success
- Has strength and resilience to deal with challenges and work under pressure while communicating positively with team members and leadership.
- Excited about proposing and implementing practical, data-driven solutions
We are a rapidly growing mission-driven technology company operating in the climate tech space. Driven by our commitment to combat the pressing challenges of climate change, our innovative technologies empower solar, wind, e-mobility and other sustainability focused businesses worldwide to speed up operations and contribute to achieving climate goals. As we continue to expand, we are seeking a highly skilled and motivated Marketing Expert to lead our demand generation strategy and execution. This is an exciting hands-on opportunity to join our dynamic team, advance your career in the fast-growing climate tech space while making a significant societal impact.
Scoop® is a powerful, mobile-first project management and workflow automation platform built specifically for today’s solar, renewable, and sustainable infrastructure firms and their distributed teams. The user-friendly platform allows leaders to use a no-code environment to create their own robust Apps and Templates for workflow automation and efficiency. Along with its companion products - GLOO™, an integration platform connecting over 600+ cloud-based tools, and LOOXY™, a drag-and-drop BI/Analytics platform, the Scoop suite of technologies is designed to eliminate inefficiencies, increase growth readiness, ensure smooth workflow automation and provide actionable business reporting. From residential solar, energy storage, and EV charger installations to large-scale commercial electrification projects, Scoop increases operational efficiency, simplifies reporting, and enables real-time collaboration across office, field, and partner teams.
- Manage the Scoop Help Desk Ticketing System and respond to customer inquiries in a timely manner
- Communicate issues to the internal team for resolution and follow up on open tickets
- Organize and prioritize feature requests
- Write help desk articles and record how-to videos to assist customers with common issues
- Stay up to date with new products and features to accurately assist customers
- Previous experience as a technical support specialist for a B2B software as a service company
- Strong written communication skills
- Proficiency with organizing, writing and formatting help articles including visuals and videos
- Ability to multitask and prioritize tasks efficiently
- Experience with help desk ticketing and customer knowledge base systems
- Strong problem-solving skills and attention to detail
- Nice to have: experience setting up support software such as Freshdesk and Intercom
- Nice to have: experience with customer facing LMS software
- Passionate entrepreneurial driven team with a clear mission.
- A work environment that values you individually and your contribution as a team member.
- The opportunity to be a part of a growing world-class team pushing the limits of technology, renewables and business strategy.
- A culture and management style rooted in transparency, empathy, personal responsibility and team accountability.
- Space to be creative, experiment and innovate.
- Massive career growth and advancement opportunity as the team grows rapidly.
- Primarily remote team and work environment. Regular connects via daily standup and weekly functional team meetings.
- Goal setting, planning and tracking via OKR methodology.
- Focus on Customer Success
- Build Deep Scalable Technology & Solutions
- Good Design Matters
- Quality, Quality, Quality
- Don't Settle, Do Better
- Find the way or make one
All full-time employees are eligible for our comprehensive benefits program including full health, dental and vision coverage. Please note, due to the high volume of applicants, only those selected for interviews will be contacted.
- Fastest Growing Industries: Scoop Robotix is at the intersection of exciting and rapidly growing industries namely intelligent automation technology and the renewables / sustainability sector. Gaining experience in these fields will be hugely valuable in terms of setting the right career trajectory and in relation to the future of the job market.
- Sweetspot of Growth: Scoop is at that very attractive sweetspot whereby it has fully confirmed product-market fit but is at the beginning of the path to significantly grow the team. As such for the next 5-10 team members that will be joining the team and who have a leader mindset, this presents the most fertile ground floor opportunity for growth.
- Global Mission: Scoop mission "powering the renewable energy / sustainable infrastructure workforce" is global and cross-industry. As such there is no limit to the depth and breadth of capabilities that we can build which translates to many interesting, exciting technical and business problems to solve with a variety of cutting edge technologies over time.
- Deep Technology: Our founders proven industrial background is in developing valuable IP in the robotics, automation and intelligent algorithms to solve real world problems. Working at Scoop provides a front-row seat to building cutting edge technical and business solutions and the bragging rights that go with that.
- Significant Career Upside: We believe strongly in early leader employees participating in the long term upside of the business. We provide this opportunity through granting of stock options and other financial performance bonuses.
- Making an Impact: Last but definitely not the least, when you write a line of code or onboard a new customer or create a marketing campaign at Scoop Robotix you know it's not just a job but a mission that is making a positive impact in the world and this is what keeps us all energized and engaged!