You are at your very best when under pressure and "in the flow” of working towards achieving key goals and metrics that you know will advance the business and your career to the next stage. You have a proven track record of building strong relationships with customers based on trust and respect. You are good at listening to customer requirements, planning, coordinating and delivering solutions that bolster further trust and reliance. You are known among colleagues as the type of person “who doesn’t miss anything”. You love working in a collaborative manner with internal colleagues across sales, product development and customer success to refine ideas and achieve the most effective solutions that drive tremendous value and make raving fans of customers. You welcome transparent feedback and coaching and accept this with empathy in service of what is best for the business. You get excited by the prospect of not only sharing your ideas and suggestions with the team but taking the proactive steps to put these ideas into practical, measurable tests - where you are able to collect data, evaluate the impact and help leadership justify further investment. You welcome the autonomy to drive ideas, initiatives and ultimately results in your area of focus and the business as a whole - the challenge of this drives you intrinsically. Finally, you are a life-long learner and believe in having open, honest and candid conversations in service of personal and professional growth.
Scoop is created by industry veterans with extensive backgrounds in software engineering, field operations, robotics and artificial intelligence. In their careers, they experienced firsthand the challenges faced by field operation managers and field personnel grappling with office-bound tools that were not designed for today's highly distributed and mobile workforce. With the rapid growth of deskless workers (Google: 80% of the global workforce is now deskless and mobile) they made it their mission to develop a new approach to work software. Being equally passionate about the future of our planet they decided to focus their efforts where it mattered the most: helping fast-growing renewable energy and green infrastructure companies solve their growing field work challenges and scale faster. Today, Scoop is on a rapid growth trajectory with a commitment to building a world class team who share the same vision and passions.
Our flagship platform Scoop® is a zero-coding mobile work process management & automation platform (mPMA) where clients can configure their own Work Apps and Project Management Templates to facilitate work execution, management and automation. Companies use Scoop to engage their internal and external teams to get more work done and achieve faster growth. Industry leading solar, battery storage and EV charging companies use the Scoop platform to automate and streamline their field work, facilitate real time communication, gather valuable data and provide visual analytic dashboards. Our second platform, GLOO™ is a powerful integration as a service or iPaaS platform with over 500 connectors to a wide array of world class cloud platforms. We use GLOO connectors and integration workflows to automate interactions between Scoop and across our customers' entire ecosystem of technologies.
  • Technically savvy, comfortable with a variety of business SaaS tools with a strong appetite for continuous learning. A Bachelor’s degree or equivalent in computer science, engineering or equivalent technical field is preferred.
  • 5+ years’ experience in a SaaS Customer Success Account Management role.
  • A proven track record with clear examples of success leading a technical SaaS product account management (CRM, ERP, PM platforms) including live product training.
  • Expertise at facilitating an account management review with multiple stakeholders including technical execution level stakeholders (PMs, Admins, Ops managers) and executive leaders (C-Suite, VP of Ops, Owner/Operator).
  • Proven examples of improving a current account management process to reduce churn and increase engagement and usage from existing customers.
  • Can demonstrate examples of leveraging automation tools to create a communication program/campaign to re-engage existing customers.
  • Ability to concisely communicate product value on the phone and in written formats. Must be comfortable facilitating effective customer discovery and qualification meetings.
  • Excellent live presentation skills with an excitement and drive to facilitate multiple customer meetings, demos and negotiations on a daily basis.
  • Excellent written communication skills with a clear process for proactively nurturing and adding value to customers through email and sms communication.
  • Excellent problem solving, project management, analytical thinking skills.
  • Can-do, positive and energetic attitude.
  • Bonus: experience coaching & managing customer success specialists teams and implementation of processes to allow scaling efficiently
  • Bonus: Experience with marketing automation tools to enhance and support the account management program.
  • Focused on supporting our growing community of customers after they have completed initial Onboarding and Launch.
  • Regularly analyze customer accounts, identify improvement opportunities and outreach to propose and implement such improvements.
  • Handle all outreach and communication related to account renewals, upgrades, downgrades and cancellations.
  • Lead and facilitate meetings with a variety of stakeholders from field technicians and project managers to senior executives and C-suite leaders.
  • Accountability for the account usage, activity level and churn/growth metrics of customers.
  • Working closely with Marketing, design and implement regular customer communication including newsletters, customer training workshops & webinars with the aim of increasing awareness, engagement, usage, and adoption across the customer base.
  • Develop important and leading relationships with our customers by translating user challenges and opportunities into unique business value, creating opportunities to both establish and expand our cooperation.
  • Passionate entrepreneurial driven team with a clear mission.
  • A work environment that values you individually and your contribution as a team member.
  • The opportunity to be a part of a growing world-class team pushing the limits of technology, renewables and business strategy.
  • A culture and management style rooted in transparency, empathy, personal responsibility and team accountability.
  • Space to be creative, experiment and innovate.
  • Massive career growth and advancement opportunity as the team grows rapidly.
  • Company Audible account for continuous self-learning.
  • Trusted Advisors to our Customers
  • Technology Innovation with Effective Design
  • Good Design Matters
  • Quality, Quality, Quality
  • Don't Settle, Do Better
  • Detail & Process Focused
  • Quiet Strength
Our mission is to help new energy and green infrastructure companies become as healthy, efficient and profitable as possible. On a personal level we believe this is our best chance to have a meaningful impact on battling climate change - the most serious challenge of our generation.
  • Fastest Growing Industries: Scoop Robotix is at the intersection of highly coveted and rapidly growing industries namely intelligent process/workflow automation & renewables / sustainability. Gaining experience in these fields will be hugely valuable in terms of setting the right career trajectory and in relation to the future of the job market.
  • Sweetspot of Growth: Scoop is at that very attractive sweetspot whereby it has fully confirmed product-market fit but is at the beginning of the path to significantly grow the team. As such for the next 5-10 team members that will be joining the team and who have a leader mindset, this presents the most fertile ground floor opportunity for growth.
  • Global Mission: Scoop mission "powering the renewable energy / sustainable infrastructure workforce" is global and cross-industry. As such there is no limit to the depth and breadth of capabilities that we can build which translates to many interesting, exciting technical and business problems to solve with a variety of cutting edge technologies over time.
  • Deep Technology: Our founders proven industrial background is in developing valuable IP in the robotics, automation and intelligent algorithms to solve real world problems. Working at Scoop provides a front-row seat to building cutting edge technical and business solutions and the bragging rights that go with that.
  • Significant Career Upside: We believe strongly in early leader employees participating in the long term upside of the business. We provide this opportunity through granting of stock options and other financial performance bonuses.
  • Making an Impact: Last but definitely not the least, when you write a line of code or onboard a new customer or create a marketing campaign at Scoop Robotix you know it's not just a job but a mission that is making a positive impact in the world and this is what keeps us all energized and engaged!
All full-time employees are eligible for our comprehensive benefits program including full health, dental and vision coverage. Please note, due to the high volume of applicants, only those selected for interviews will be contacted.